Payments

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Customer Service Open: Monday through Friday 8:00am to 4:30pm. 

Street Address:  17238 NE Woodinville-Duvall Road, Woodinville,  WA  98072
Mailing Address:  PO Box 1390,  Woodinville,  WA  98072
Mail Payments:    PO Box 94210,  Seattle,  WA  98124-6510

Customer Service Phone Numbers:
 (425) 487-4100  or  (425) 827-2020
Fax: (425) 485-6381

Online Bill Pay will soon be available!   Customers requested and we’re adding this payment option to provide another convenient way to pay water/sewer utility bills through our website or through a secure automated phone system.  Customers will be able to pay their bill with a credit card, debit card, or electronic check from wherever they are, 24-hours a day. 

Customers who use this new system will be charged a small transaction fee by the payment processing vendor, Paymentus.  Once we are able to go live with this payment method, we will have a direct link for you to go to the Paymentus payment website.

Customers will still have no-fee options!  You can still…

  • mail checks;

  • pay with check or cash in our Office during business hours;

  • drop off checks in the drop-box in our parking lot;

  • sign up for Electronic Funds Transfer (EFT) program.  Pay through an automatic deduction from your bank account. To set up payment of your bimonthly water/sewer bill through an automatic withdrawal from a bank checking or savings account, download Electronic Funds Transfer (EFT) Authorization Agreement for Payments Form (doc) / Electronic Funds Transfer (EFT) Authorization Agreement for Payments Form (pdf) or  call our Customer Service staff to request a form to be mailed to you.  Return the form to us with a voided check or deposit slip displaying your bank account information.  It typically takes 4 months to initially set up an account for automatic payment withdrawal; or

  •    pay with a VISA or Master Card.  To pay your District water/sewer bill with a VISA or MasterCard, residential customers can call our Customer Service staff and provide their customer account number, credit card number, expiration date and other necessary verification or they may bring that information to the District Administrative office.  At this time, customers must contact us to authorize “credit card” payment each time they receive a bill.

Low-income Discount Water/Sewer rates. 

To apply for the District’s Low-income Discount rates, you can download Low Income Application Form (Effective July 1, 2011 through June 30, 2012)  or call our Customer Service staff to request an application form to be mailed to you.  Customers need to have household income below defined maximum levels by household size to qualify for the reduced rates.  The maximum income levels needed to qualify are listed on the application form, along with instructions for completing the application process. 

 

Unfortunately, the District’s present billing system doesn’t offer Internet access to customer account information.  Because we recognize the added benefit/convenience that this could mean for customers, the District hopes to acquire a system with this capability when we replace our current billing software sometime within the next several years.  

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